Resqly Private Limited • India-compliant
This Privacy Policy describes how Resqly Private Limited ("Platform", "we", "us", "our") collects, uses, stores, and protects personal data of users and service providers. By using the Resqly application, you agree to the collection and use of information in accordance with this Privacy Policy.
This Policy applies to Users (patients, customers, pet owners) and Service Providers (doctors, pharmacies, nurses, labs, pet-care providers).
This Privacy Policy is aligned with applicable Indian laws including: • Information Technology Act, 2000 • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 • Digital Personal Data Protection Act, 2023 (as applicable).
Personal Information: Name, phone number, email address, location details, profile details. Sensitive Personal Data (SPDI): Health-related information, medical history (if provided), prescriptions, consultation details. Collected only with consent and for service delivery. Provider Information: Professional details, licenses and certifications, identity documents, bank/payment details. Device and Usage Data: IP address, device type, app usage data, log information.
We collect and use data for connecting users with service providers, processing bookings and requests, facilitating consultations and services, processing payments, customer support and communication, and improving platform functionality.
By using the platform, you provide consent for the collection and processing of personal data, and sharing of data with service providers for service fulfilment. You may withdraw consent by contacting us, subject to legal and operational limitations.
We may share data with service providers (doctors, pharmacies, etc.), payment gateway providers, and technical service providers. We do not sell personal data to third parties.
We implement reasonable security practices as required under Indian law including encryption (where applicable), secure servers, and access control. However, no system is completely secure and users acknowledge this risk.
We retain personal data as long as necessary for service delivery, to comply with legal obligations, and to resolve disputes. Users may request deletion of their data subject to applicable laws.
Under applicable laws, users have the right to access their data, correct inaccurate data, withdraw consent, and request deletion (subject to legal requirements). Requests can be made via the contact details below.
The platform is not intended for use by minors without parental consent. We do not knowingly collect data from children.
We may use cookies or similar technologies to improve user experience and analyze usage patterns. Users can control cookies through device settings.
The platform may contain links to third-party services. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Users will be notified of significant changes.
In accordance with Indian law, contact for grievances: Email: info@resqly.in Phone: 8095404400
RESQLY PRIVATE LIMITED OM CHAMBERS, 648/A, 4TH FLOOR BINNAMANGALA, 1ST STAGE INDIRANAGAR BANGALORE, KARNATAKA - 560038 Email: info@resqly.in Phone: 8095404400